1. About Awohah

Awohah is a discovery, travel, community and marketplace platform designed to connect travelers, locals, businesses and other users.

The Platform may allow users to:

• Discover businesses and places
• Explore destinations
• Find restaurants and cafés
• Discover shops
• Find local services
• Discover beaches and attractions
• Find tours and activities
• Find hotels, apartments, rooms and other accommodations
• Find vehicles, car rentals and transportation
• Discover events
• Browse Marketplace listings
• Publish Marketplace listings
• Offer products or services
• Request products or services
• Buy, sell, rent, book or request eligible products and services
• Leave reviews and ratings
• Communicate with businesses
• Communicate with other users
• Participate in community features
• Create posts and discussions
• Claim and manage business listings
• Promote Marketplace listings
• Subscribe to Featured business services
• Publish or host events where eligible
• Access additional functionality introduced by Awohah

Awohah may continuously develop, modify or expand its features.

Not every feature described in these Terms will necessarily be available in every destination or at all times.

2. Destinations

Awohah may operate across multiple islands, countries, cities, regions and other destinations.

Users may be able to select:

• One destination
• Multiple destinations
• All available destinations

The information displayed may depend on the destinations selected by the user, search filters, categories, account settings or other Platform functionality.

Awohah may add, change, reorganize or remove destinations as the Platform develops.

3. Eligibility

You must be at least 18 years old to create an account unless Awohah expressly permits otherwise.

By creating an account or using Marketplace, business-management, transaction or communication features, you confirm that:

• You have legal capacity to enter into an agreement
• The information you provide is accurate
• You will comply with these Terms
• You will comply with applicable laws
• You will not use Awohah for fraudulent, abusive or unlawful purposes

If you use Awohah on behalf of a company, organization or business, you confirm that you have authority to act on its behalf.

4. User Accounts

Certain features may require an Awohah account.

You agree to:

• Provide accurate information
• Keep your account information reasonably current
• Protect your login credentials
• Take reasonable steps to prevent unauthorized account access
• Notify Awohah if you believe your account has been compromised

You may not:

• Impersonate another person
• Impersonate a business
• Create intentionally misleading accounts
• Use another person's account without permission
• Create accounts for fraudulent purposes
• Use multiple accounts to manipulate Platform activity
• Create replacement accounts to bypass restrictions
• Provide false verification information

Awohah may request additional information or verification when reasonably necessary.

5. Business and Place Listings Created by Awohah

Awohah may independently create and publish listings for businesses, places, venues, attractions, accommodations, activities and other locations that may be useful to Platform users.

Businesses do not need to create an Awohah account before appearing on the Platform.

The Awohah team may independently research and visit businesses and locations in order to create useful listings.

When preparing a listing, Awohah may:

• Visit a business or location
• Take photographs where appropriate
• Create descriptions
• Categorize the business or place
• Record its location
• Add opening hours
• Add business contact information
• Add an official website
• Add official social media information
• Describe available products or services
• Describe facilities or activities
• Add other useful factual information

Some factual information may be collected directly by the Awohah team.

Other factual business information may be obtained from information made publicly available by the business or from other lawful sources.

6. Unclaimed Listings

The appearance of a business or place on Awohah does not automatically mean that the business:

• Created the listing
• Has an Awohah account
• Has claimed the listing
• Has paid Awohah
• Has entered into a partnership with Awohah
• Has been endorsed by Awohah
• Has been fully verified by Awohah

Where appropriate, Awohah may identify a listing as unclaimed or unverified.

7. Accuracy of Listings

Awohah aims to provide useful and accurate information.

However, information about businesses, destinations and places can change.

Awohah does not guarantee that every listing is complete, current or error-free.

A business owner or authorized representative may contact Awohah to report inaccurate or outdated information.

Businesses do not need to purchase a paid service simply to request correction of inaccurate factual information.

Awohah may request reasonable evidence before making significant changes to a listing.

Requests concerning privacy rights, intellectual property, identity misuse or other legal matters will be handled in accordance with applicable law.

8. Claiming a Business

Any person who believes they are the owner or an authorized representative of a business displayed on Awohah may request to claim that business.

Submitting a claim does not automatically provide management access.

The claimant must first complete Awohah's verification process.

A claim may be initiated through a "Claim this business" or similar option on the Platform.

The claimant may then be required to contact Awohah through WhatsApp or another communication method provided by Awohah.

Claiming a basic business listing is separate from purchasing any optional paid Awohah service.

9. Business Verification

Awohah may request information including:

• Full name
• Email address
• Telephone number
• WhatsApp number
• Position within the business
• Business registration information
• Business email address
• Official website
• Official social media accounts
• Identification
• Proof of ownership
• Proof of employment
• Proof of authorization
• Other reasonable evidence

Awohah may independently contact the business through known contact details to confirm a claim.

Verification may take place through:

• WhatsApp
• Telephone
• Email
• Business documents
• Identification documents
• Website verification
• Social media verification
• Other reasonable methods

Awohah may reject, delay or place a claim on hold if the claimant cannot provide sufficient evidence of authority.

10. Meaning of Verification

Verification means that Awohah has taken reasonable steps to confirm the relationship between the claimant and the relevant business.

Verification does not mean that Awohah guarantees:

• The quality of the business
• The safety of the business
• The financial condition of the business
• Every license held by the business
• Every statement made by the business
• Every product or service offered
• Customer satisfaction
• Future behavior
• Legal compliance in every circumstance

Verification is intended to help confirm management authority within Awohah. It should not be interpreted as a guarantee, certification or endorsement of the business.

Users remain responsible for making their own decisions when interacting or transacting with a business.

11. Managing a Claimed Business

Once a claim has been approved, an authorized business owner or representative may receive access to manage the business listing.

Claiming and managing the basic business listing is separate from Awohah's optional paid promotional and commercial services.

Depending on available functionality, verified business managers may be able to:

• Update business descriptions
• Update opening hours
• Update contact information
• Update business information
• Add photographs
• Replace certain photographs
• Add website links
• Add social media links
• Add information about products or services
• Manage other available business information
• Reply to reviews
• Access additional business-management tools

Awohah may change or expand the business-management tools available through the Platform.

12. Business Responsibility

A business is responsible for information that it adds or modifies.

Businesses must ensure that:

• Information is accurate
• Prices are not deliberately misleading
• Offers are genuinely available
• Required licenses are maintained
• Required permits are maintained
• Required registrations are maintained where applicable
• Products comply with applicable laws
• Services comply with applicable laws
• Advertising claims are not misleading
• Uploaded content may lawfully be used
• The person managing the listing is authorized to do so

Awohah may correct, restrict or remove information that violates these Terms or applicable law.

13. Marketplace

Awohah may provide a Marketplace for both businesses and individual users.

Marketplace users may be able to offer or request:

• Products
• New items
• Second-hand items
• Cars
• Vehicles
• Car rentals
• Other rentals
• Accommodation
• Tours
• Activities
• Transportation
• Services
• Requests
• Other permitted categories

The Marketplace is not limited to the sale of physical products.

Depending on the category and available Platform functionality, users may be able to:

• Buy
• Sell
• Rent
• Offer something for rent
• Book
• Offer services
• Request services
• Post something they are looking for
• Contact another user or business
• Complete other permitted transactions or arrangements

14. Business Marketplace Listings

Businesses may publish Marketplace listings where the functionality is available.

Listings may be connected to the relevant business profile.

Some Marketplace categories may be free.

Other Marketplace categories may require payment.

Paid categories may include certain:

• Vehicle listings
• Tours
• Rentals
• Accommodation
• Services
• Other categories selected by Awohah

The applicable price will be displayed before the user completes the relevant paid action.

15. Individual Marketplace Listings

Individual users may also publish Marketplace advertisements where permitted.

A user does not necessarily need to own a registered business to use Marketplace categories available to individuals.

Some Marketplace categories may be free.

Other categories may require payment.

The applicable price will be displayed before a paid listing is activated.

16. Trader and Private Seller Status

Marketplace users may be required to indicate whether they are acting as:

• A business or professional trader
• A private individual

Users must accurately declare the capacity in which they are acting.

Awohah may display this status to other users where appropriate or required.

A user does not become a private seller merely by selecting a private or personal account if that user's Marketplace activity is actually commercial or professional in nature.

Awohah may request additional information or verification where reasonably necessary to confirm a user's status or comply with applicable law.

Where applicable, users will be informed when an offer is made by a private individual rather than a professional trader and that consumer protections specifically applicable to transactions between consumers and professional traders may not apply to such a transaction.

The person or business offering the relevant product or service remains responsible for accurately identifying their status.

17. Marketplace Listing Fees

Awohah may charge fees based on factors including:

• Category
• Listing type
• Listing duration
• Destination
• Commercial status
• Available functionality
• Promotional options

Paying a Marketplace listing fee provides access to the applicable Platform functionality.

It does not guarantee:

• Views
• Messages
• Buyers
• Customers
• Bookings
• Rentals
• Sales
• Revenue
• Any other particular result

Awohah may change Marketplace fees and paid categories from time to time.

18. Marketplace Boosts

Businesses and individual users may be able to purchase a Boost for eligible Marketplace advertisements.

A Boost is a paid promotional feature intended to provide additional visibility.

Depending on the Boost purchased, a boosted advertisement may:

• Appear higher in relevant Marketplace results
• Receive priority placement
• Appear in promotional sections
• Appear more prominently
• Receive other increased visibility described before purchase

Boosts are separate from ordinary Marketplace listing fees unless stated otherwise.

A Boost does not guarantee a particular number of:

• Views
• Clicks
• Messages
• Leads
• Customers
• Sales
• Rentals
• Bookings

The duration and functionality of a Boost will be described where appropriate before purchase.

19. Featured Business Subscription

Verified businesses may be able to purchase a Featured subscription.

Featured status is separate from claiming and managing a basic business listing.

Depending on the current plan, Featured benefits may include:

• Priority placement in relevant business searches
• Increased visibility
• Placement above ordinary listings where applicable
• Highlighting on the Awohah homepage
• Placement within Featured sections
• Additional promotional visibility
• Ability to create, publish or host eligible events
• Additional business tools
• Other benefits described before purchase

Featured benefits may change as the Platform develops.

The current price, billing period and included benefits will be displayed before a business subscribes.

20. Meaning of Featured

Featured is a paid promotional status.

Featured does not mean that Awohah:

• Guarantees the business
• Certifies the business
• Guarantees its products or services
• Guarantees its safety
• Guarantees customer satisfaction
• Guarantees that it is better than another business

Users should understand Featured as paid increased visibility and access to certain additional Platform features.

21. Search and Ranking

Awohah may organize and rank businesses, Marketplace advertisements, events and other content using a combination of factors.

The main ranking parameters may include:

• Relevance to the user's search
• Selected destination
• Category
• Location
• Search terms and filters
• Featured status
• Boost status
• Recency
• Listing completeness
• Verification status
• Popularity
• User interaction
• Promotional status
• Other relevant Platform signals

In general, relevance to the user's search, selected destination, category and location are important factors in determining which content is displayed.

Paid promotional status may materially influence visibility.

For example:

• Featured businesses may receive priority placement in relevant business searches
• Boosted Marketplace advertisements may receive increased or higher placement compared with non-boosted advertisements
• Sponsored or promoted content may be displayed more prominently

Other factors, such as recency, listing completeness, verification status, popularity and user interaction, may also influence ranking.

The relative importance of individual factors may vary depending on the type of search, destination, category, Marketplace section or other Platform functionality being used.

Awohah may update its ranking systems as the Platform develops.

Awohah is not required to disclose exact algorithms, formulas, source code or technical systems where such disclosure is not required by applicable law or could reasonably enable manipulation, fraud, abuse or circumvention of Platform systems.

Where appropriate, paid, sponsored or promoted placements may be identified as such.

22. Events

Eligible businesses may be permitted to create, publish or host events.

Unless expressly stated otherwise, Awohah is not the organizer of an event merely because the event appears on the Platform.

The person or business publishing an event is responsible for matters including:

• Event information
• Dates and times
• Location
• Prices
• Availability
• Licensing
• Permissions
• Safety
• Security
• Age restrictions
• Cancellations
• Refund conditions
• Compliance with applicable laws

Awohah may restrict or remove event listings that violate Platform rules.

23. Transactions Between Users

Unless expressly stated otherwise for a particular service, a transaction involving a third-party product or service is between the relevant users or businesses.

Awohah providing discovery, communication, advertising, booking or payment technology does not automatically make Awohah:

• The seller
• The buyer
• The landlord
• The tenant
• The vehicle rental company
• The tour operator
• The accommodation provider
• The transportation provider
• The employer
• The insurer
• The provider of the underlying third-party service

The person or business offering the product or service remains responsible for that offer unless Awohah expressly states otherwise.

Where required, Awohah may provide information identifying whether the relevant provider is acting as a professional trader or private individual.

24. No Agency, Employment or Partnership

Unless expressly agreed in writing, use of Awohah does not create:

• An employment relationship
• An agency relationship
• A partnership
• A joint venture
• A franchise
• A fiduciary relationship

between Awohah and a user, business, seller, advertiser or independent provider.

25. Provider Responsibilities

Users and businesses offering products or services are responsible for complying with applicable laws.

Where relevant, providers are responsible for matters including:

• Licenses
• Permits
• Registrations
• Insurance
• Professional qualifications
• Taxes
• Safety requirements
• Consumer information
• Product information
• Pricing
• Cancellation policies
• Refund policies

Awohah does not assume these responsibilities merely because the provider appears on the Platform.

26. Payments

Awohah may accept payments for Platform services including:

• Marketplace listing fees
• Marketplace Boosts
• Featured subscriptions
• Advertising
• Promotional services
• Booking services
• Commissions
• Transaction services
• Other paid Platform features

Payments may be processed through independent payment service providers.

The applicable price and conditions will be displayed before purchase where appropriate.

Awohah may introduce additional payment functionality as the Platform develops.

27. Third-Party Payment Providers

A payment may be processed using an independent third-party payment provider.

Use of that provider may also be subject to its own terms and privacy policy.

Awohah is not responsible for independent third-party payment-system failures, outages or conduct except where applicable law provides otherwise.

28. Refunds and Cancellations

Refund and cancellation rights depend on:

• What was purchased
• Who supplied the product or service
• Applicable transaction conditions
• The provider's policies
• Applicable consumer law

Awohah does not automatically become responsible for refunds involving products or services independently supplied by another user or business.

Where Awohah directly sells a paid Platform service, the applicable conditions for that service will apply.

Mandatory consumer rights remain unaffected.

29. Subscriptions

Certain Platform services may be offered through subscriptions.

This may include the Featured business subscription.

Before purchasing a subscription, applicable information will be made available regarding matters such as:

• Price
• Billing period
• Included benefits
• Renewal conditions where applicable
• Cancellation method

Awohah may change subscription prices or benefits subject to applicable laws and any required notice.

30. Future Services

Awohah may introduce additional functionality including:

• Accommodation booking
• Tour booking
• Activity booking
• Vehicle rental booking
• Payments
• Delivery
• Pickup
• Wallets
• Deposits
• Payouts
• Loyalty points
• Rewards
• Payment protection
• Reservation systems
• Additional Marketplace services

Additional terms or conditions may apply to future services.

Where additional terms apply, users will be informed where appropriate before using the relevant service.

31. Reviews and Ratings

Users may leave reviews and ratings where available.

Reviews should relate to a genuine experience, transaction or legitimate interaction.

A review does not need to be positive.

Reviews may not:

• Be knowingly false
• Be fraudulent
• Be created through fake accounts
• Be posted to manipulate ratings
• Be created solely to damage a competitor
• Contain unlawful threats
• Contain harassment
• Unlawfully disclose private information
• Contain illegal content
• Infringe intellectual property rights
• Concern an unrelated business or experience
• Otherwise violate these Terms

Awohah may moderate reviews that violate Platform rules.

32. Business Replies to Reviews

Verified businesses may reply to reviews where the functionality is available.

Businesses may not directly:

• Edit another user's review
• Rewrite another user's review
• Change another user's rating
• Delete another user's review

A business may report a review if it reasonably believes that the review violates Platform rules.

Awohah will determine whether moderation is appropriate.

33. Review Disclaimer

Reviews represent the views and experiences of the users who publish them.

Reviews do not necessarily represent the opinions of Awohah.

Awohah does not guarantee that every review is accurate.

Awohah may investigate suspicious review activity and take reasonable action against manipulation.

The fact that a business disagrees with a negative review does not by itself mean that the review will be removed.

34. Community Features

Awohah may provide community features including:

• User profiles
• Posts
• Comments
• Forums
• Discussions
• Direct messages
• Following
• Recommendations
• Groups
• Other communication features

Users remain responsible for their own interactions with other users.

Awohah does not guarantee another user's identity, intentions, statements or conduct.

35. Messaging

Users may not use Platform communication tools for:

• Fraud
• Phishing
• Spam
• Harassment
• Threats
• Identity theft
• Malware
• Illegal transactions
• Unlawful solicitation
• Sexual exploitation
• Attempts to obtain passwords or financial credentials
• Other prohibited activity

Awohah may restrict messaging or communication privileges where reasonably necessary.

36. User-Generated Content

Users and businesses may upload or publish content including:

• Reviews
• Comments
• Posts
• Photographs
• Videos
• Business descriptions
• Marketplace advertisements
• Event information
• Profile information
• Other content

Users remain responsible for content they submit.

By publishing content through Awohah, you give Awohah the permissions reasonably necessary to host, store, display, format, distribute and make that content available through the Platform and to promote the relevant Platform content.

You confirm that you have the necessary rights or permission to submit the content you upload.

Awohah may remove or restrict content in accordance with these Terms and applicable law.

37. Awohah Content and Platform Materials

Awohah contains materials created, organized or developed by Awohah as well as content supplied by users and third parties.

Nothing in these Terms claims exclusive ownership over factual information merely because that information appears on Awohah.

However, the Awohah brand, Platform software, design, structure, functionality, database organization and other protected Platform materials may be protected by applicable intellectual-property and database laws.

38. No Scraping, Database Copying or Competing Data Extraction

Awohah invests significant time and resources in discovering businesses, visiting locations, creating listings, organizing information, maintaining categories, verifying businesses and developing its database.

Unless Awohah provides prior written permission, you may not use Awohah for systematic data extraction or for building, enriching or operating another directory, marketplace, travel platform, database or competing service.

This includes using:

• Crawlers
• Spiders
• Bots
• Scrapers
• Automated scripts
• Data-mining software
• Automated extraction tools
• Automated browser systems
• Similar technology
• Systematic manual extraction

to systematically collect or reproduce Platform content.

Without prior written permission, you may not:

• Extract substantial portions of the Awohah database
• Repeatedly extract portions of the database in a way that effectively reproduces a substantial part
• Copy large numbers of business listings
• Mirror the Platform
• Republish Awohah listings as another directory
• Create a competing database using Awohah as a source
• Sell or commercially license datasets extracted from Awohah
• Aggregate Awohah listings for another competing platform
• Circumvent technical restrictions intended to prevent automated extraction

This section does not prohibit activity that applicable law does not permit Awohah to restrict.

Ordinary users may view and use information for normal personal use of the Platform.

39. Search Engines and Authorized Technology

Awohah may permit legitimate search engines or authorized technology providers to crawl or index parts of the Platform.

Permission granted to one search engine, service, technology provider or partner does not constitute permission for unrelated parties to scrape, copy or reproduce Awohah's database.

Awohah may use technical controls, rate limits, access restrictions and other reasonable measures to prevent unauthorized automated activity.

40. Reverse Engineering and Platform Abuse

Except where applicable law expressly permits otherwise, users may not:

• Reverse engineer Platform software
• Attempt to obtain source code
• Circumvent security controls
• Test vulnerabilities without authorization
• Interfere with Platform operation
• Introduce malicious code
• Attempt unauthorized access
• Overload Platform infrastructure
• Manipulate Platform systems

41. Prohibited Marketplace Content

Users may not offer, request or promote items, services or activities that violate applicable law or Awohah policies.

Prohibited activity may include:

• Stolen goods
• Counterfeit goods
• Illegal products
• Fraudulent services
• Scams
• Human trafficking
• Sexual exploitation
• Child sexual abuse material
• Illegal drugs
• Prohibited weapons
• Illegal gambling
• Money laundering
• Malware
• Phishing
• Identity theft
• Other unlawful products, services or activities

Awohah may create additional category-specific Marketplace rules.

42. Other Prohibited Conduct

Users may not:

• Commit fraud
• Scam other users
• Harass other users
• Threaten other users
• Impersonate a person or business
• Create fake businesses
• Publish deliberately misleading advertisements
• Manipulate reviews
• Manipulate search results
• Create fake engagement
• Abuse reporting systems
• Circumvent Platform restrictions
• Bypass payment requirements
• Attempt unauthorized access
• Use bots to manipulate Platform activity
• Create replacement accounts to bypass suspension
• Use Awohah for unlawful activity

43. Content Moderation

Awohah may use human review, automated tools or a combination of methods to identify content or activity that may violate these Terms or applicable law.

Possible actions may include:

• Removing content
• Restricting content
• Reducing visibility
• Removing Marketplace advertisements
• Restricting Marketplace access
• Restricting messaging
• Requiring additional verification
• Restricting business tools
• Suspending accounts
• Terminating accounts
• Restricting promotional services

Awohah may act immediately where reasonably necessary to address significant fraud, safety, security or legal concerns.

Awohah is not required to continuously monitor every user, communication or item of content except where applicable law provides otherwise.

44. Reporting Content, Businesses or Users

Users may report content, Marketplace advertisements, businesses or accounts that they reasonably believe are:

• Illegal
• Fraudulent
• Misleading
• Abusive
• Unsafe
• Infringing
• Violating these Terms

Reports may be submitted through available Platform reporting tools or by contacting:

info@awohah.com

Reports should contain enough information for Awohah to identify the relevant content, account, business or listing and understand the reason for the report.

Awohah may request additional information where necessary.

Knowingly submitting false, malicious or abusive reports may itself violate these Terms.

45. Account and Business Status

Awohah may display statuses such as:

• Verified
• Unverified
• Unclaimed
• Verification Required
• Under Review
• Restricted
• Suspended

These statuses describe the account or business's current status within Awohah.

Verification is not a guarantee of:

• Safety
• Quality
• Financial condition
• Legal compliance
• Honesty
• Customer satisfaction
• Future conduct

46. Restriction, Suspension and Termination

Awohah may restrict, suspend or terminate accounts, listings or Platform functionality where reasonably necessary due to:

• Violation of these Terms
• Fraud
• Scam indicators
• Illegal activity
• Harassment
• Safety concerns
• Security concerns
• Intellectual-property violations
• Fake or misleading information
• Verification failure
• Payment abuse
• Spam
• Review manipulation
• Attempts to bypass previous restrictions
• Legal requirements
• Significant risk to users or the Platform

Where reasonably possible and appropriate, Awohah may restrict a particular listing, feature, product or service rather than terminating an entire account.

Where applicable law requires it, Awohah will provide a business or professional user with the reason for a restriction, suspension or termination on a durable medium.

Where advance notice is legally required for complete termination of services provided to a business user, Awohah will provide the applicable notice.

Where applicable, this may include at least 30 days' notice before complete termination.

Advance notice may not apply where immediate action is permitted or required because of circumstances such as:

• Legal or regulatory obligations
• Fraud
• Serious safety or security concerns
• Cybersecurity risks
• Illegal activity
• Repeated violations of these Terms
• Other circumstances permitting immediate action under applicable law

47. Complaints and Appeals for Platform Decisions

Users and businesses may request reconsideration of eligible Platform decisions.

This may include certain decisions involving:

• Content removal
• Marketplace restrictions
• Account suspension
• Business verification
• Business-management access
• Review moderation
• Technical issues directly affecting use of Awohah
• Other eligible restrictions

Where required by applicable law, Awohah will provide business users with access to an internal complaint-handling process that is reasonably accessible and free of charge.

Requests may be submitted through available Platform functionality or by contacting:

info@awohah.com

Awohah may request supporting information.

Complaints and appeals will be reviewed according to their nature, complexity, available evidence and applicable law.

If Awohah reverses an eligible restriction or suspension, reasonable steps may be taken to restore the affected access or functionality.

48. Business Data Access

Awohah may access information provided by businesses and information generated through use of the Platform as reasonably necessary to operate, secure, maintain, analyze and improve Awohah.

Depending on the functionality being used, this may include:

• Business profile information
• Information submitted by business managers
• Marketplace listings
• Marketplace activity
• Reviews and business responses
• Event information
• Promotional activity
• Billing and subscription information
• Communications with Awohah
• Technical information
• Platform usage information
• Analytics relating to business activity

Verified business managers may access and manage information made available through their business-management tools.

This may include information submitted by the business and public information associated with the relevant business page.

The exact data and analytics available to business users may depend on the applicable feature or subscription.

Businesses do not receive unrestricted access to private personal information belonging to other users or businesses.

Awohah may provide certain data in aggregated or statistical form where appropriate.

Access to certain business-management information or tools may end when:

• Management authorization ends
• A business relationship ends
• An account is deleted
• A relevant paid service ends
• Access is lawfully restricted or terminated

Awohah may retain information after the end of a business relationship where reasonably necessary or lawfully permitted for:

• Platform operation
• Security
• Fraud prevention
• Accounting
• Tax requirements
• Legal compliance
• Dispute resolution
• Establishment or defense of legal claims

Any handling of personal data remains subject to the Privacy Policy and applicable data-protection laws.

49. Fraud and Scam Prevention

Awohah may use verification, moderation, reporting tools and other measures intended to reduce fraudulent activity.

However, no online platform can guarantee that fraud, scams, false information or dishonest users will never appear.

Users should exercise reasonable care before entering into transactions.

Users should consider:

• Reviewing available ratings and reviews
• Checking the other party's profile
• Confirming important information
• Using secure payment methods
• Being cautious with unusual payment requests
• Reporting suspicious behavior

Awohah cannot guarantee recovery of money, products or other losses caused by another user or independent business.

50. Offline Interactions

Users may choose to meet businesses or other users discovered through Awohah.

Such interactions occur at the users' own discretion.

Awohah does not supervise private meetings between users and does not guarantee another user's identity, intentions or conduct.

Users should exercise reasonable caution.

51. Travel, Tours, Rentals and Activities

Travel, transportation, tours, water activities, rentals, excursions and other activities may involve risks.

Independent providers are responsible for their own:

• Services
• Equipment
• Employees
• Vehicles
• Properties
• Safety procedures
• Licenses
• Insurance
• Compliance obligations

Users remain responsible for evaluating whether an activity, provider or destination is appropriate for them.

Awohah does not guarantee that an independent activity, rental, accommodation or transportation service is risk-free.

52. Third-Party Services

Awohah may integrate or link to independent services including:

• Maps
• Payment services
• Social networks
• Business websites
• Booking providers
• Authentication providers
• Analytics services
• Other external services

Awohah does not control independent third parties.

Use of third-party services may be subject to their own terms and privacy policies.

Awohah is not responsible for independent third-party services except where applicable law provides otherwise.

53. Information Accuracy

Information concerning businesses and third-party services may change without notice.

This may include:

• Prices
• Opening hours
• Event dates
• Menus
• Availability
• Addresses
• Accommodation information
• Tour information
• Rental availability
• Services

Users should verify important information directly with the relevant provider where appropriate.

54. Paid Services Do Not Guarantee Results

Awohah does not guarantee that purchasing:

• Featured status
• Marketplace Boosts
• Paid Marketplace listings
• Advertising
• Other promotional services

will result in:

• Sales
• Bookings
• Customers
• Messages
• Leads
• Rentals
• Revenue
• Website visits
• A specific number of views
• Any other particular commercial outcome

Paid promotional services provide increased functionality or visibility, not guaranteed results.

55. Privacy and Personal Data

Awohah processes personal information according to its Privacy Policy and applicable data-protection laws.

The Privacy Policy explains matters including:

• Information collected
• Reasons information is collected
• How information is used
• Data sharing
• Data retention
• Cookies and similar technologies
• Device information
• Analytics
• User rights
• Contact information

The Privacy Policy should be read separately from these Terms.

56. Account Deletion

Users may request deletion of their Awohah account through available account functionality or another method provided by Awohah.

Account deletion may result in loss of access to:

• Profiles
• Marketplace advertisements
• Business-management permissions
• Saved information
• Community functionality
• Other account-based services

Certain information may be retained where lawfully necessary for:

• Security
• Fraud prevention
• Accounting
• Tax
• Legal compliance
• Dispute resolution
• Establishment or defense of legal claims

Further details are provided in the Privacy Policy.

57. Platform Availability

Awohah aims to provide a reliable Platform but does not guarantee uninterrupted operation.

The Platform may occasionally be unavailable due to:

• Maintenance
• Updates
• Technical problems
• Software errors
• Cybersecurity incidents
• Third-party service failures
• Internet outages
• Infrastructure failures
• Other circumstances outside reasonable control

58. Changes to the Platform

Awohah may introduce, modify, test, restrict or discontinue features.

This may include changes to:

• Destinations
• Marketplace categories
• Community functionality
• Business tools
• Search
• Ranking
• Pricing
• Booking functionality
• Payment functionality
• Delivery functionality
• Promotional functionality
• Other Platform features

Where applicable law requires notice regarding material changes to a paid or business service, Awohah will provide the required information.

59. Disclaimer of Warranties

To the maximum extent permitted by applicable law, Awohah is provided on an "as is" and "as available" basis.

Awohah does not guarantee:

• Uninterrupted availability
• Error-free operation
• Accuracy of every third-party listing
• Conduct of users
• Conduct of businesses
• Completion of transactions
• Success of advertisements
• Safety of independent businesses
• Suitability of third-party products
• Suitability of third-party services
• Commercial results

These Terms apply to the fullest extent permitted by applicable law.

60. Awohah Is Not a Guarantor

Awohah may provide tools intended to improve trust, verification and discovery.

These tools do not make Awohah the guarantor of a user, business, transaction, product, property, rental, activity or service.

Users remain responsible for exercising reasonable judgment when deciding whether to transact or interact with another party.

61. Limitation of Liability

To the maximum extent permitted by applicable law, Awohah and Velotary Ventures S.L. will not be responsible for indirect, incidental, special, consequential or similar losses resulting from use of the Platform.

This may include, where legally permitted:

• Lost profits
• Lost business opportunities
• Loss of data
• Reputational loss
• Losses caused by another user
• Losses caused by an independent business
• Losses arising from third-party transactions
• Losses arising from third-party services
• Losses resulting from reliance on outdated third-party information

These Terms apply to the fullest extent permitted by applicable law.

62. Maximum Liability

To the maximum extent permitted by applicable law, the total aggregate liability of Awohah and Velotary Ventures S.L. arising from or relating to a user's use of the Platform will not exceed the greater of:

• The amount that the user paid directly to Awohah during the twelve months immediately preceding the event giving rise to the claim, or
• EUR 100

This limitation applies only to the extent permitted by applicable law.

63. Mandatory Legal Protections

Nothing in these Terms is intended to remove mandatory legal protections that apply regardless of contractual wording.

These Terms apply to the fullest extent permitted by applicable law.

64. Business and Professional User Responsibility

To the maximum extent permitted by applicable law, business and professional users are responsible for claims, losses or liabilities resulting from their own:

• Illegal products
• Illegal services
• Fraudulent listings
• Misleading advertising
• Intellectual-property infringement
• Uploaded content
• Material breach of these Terms
• Misrepresentation of authority
• Failure to comply with applicable law

Where permitted by applicable law, business and professional users agree to indemnify Velotary Ventures S.L. against reasonable third-party claims and costs caused directly by such conduct.

This does not apply to the extent the relevant loss was caused by unlawful conduct by Awohah.

65. Consumer Rights

These Terms apply to the fullest extent permitted by applicable law.

Where mandatory consumer protections apply to a particular transaction or user, those protections remain applicable.

66. Intellectual Property Complaints

If you believe material displayed through Awohah infringes your intellectual-property rights, contact:

info@awohah.com

Please provide sufficient information to:

• Identify the protected material
• Identify the material complained about
• Locate the relevant content
• Identify the rights holder
• Explain the basis of the complaint
• Contact you regarding the matter

Awohah may restrict material while reviewing a legitimate complaint.

Knowingly submitting false or misleading intellectual-property complaints may result in action where permitted by law.

67. Cooperation With Authorities

Awohah may respond to lawful requests from:

• Courts
• Police
• Regulators
• Consumer authorities
• Tax authorities
• Other competent governmental bodies

Information may be disclosed where required or permitted by applicable law.

68. Preservation of Information

Awohah may preserve relevant account, transaction or Platform records where reasonably necessary and lawfully permitted in connection with:

• Fraud investigations
• Security incidents
• Disputes
• Legal claims
• Regulatory requirements
• Tax requirements
• Accounting requirements
• Enforcement of these Terms

69. Complaints and Informal Resolution

If you have a dispute or complaint concerning Awohah, you are encouraged to contact us first so that we have an opportunity to investigate and resolve the matter.

Complaints may be sent to:

info@awohah.com

Please include enough information for Awohah to understand the issue and identify the relevant account, listing, transaction or service.

Where reasonably possible, the parties should attempt to resolve disputes in good faith before commencing formal proceedings.

This section does not prevent a person from exercising any right that applicable law requires to remain immediately available.

70. Governing Law

These Terms and the relationship between Awohah and its users are governed by the laws of Spain, except where mandatory law provides otherwise.

These Terms apply to the fullest extent permitted by applicable law.

71. Jurisdiction

For business and professional users, disputes arising from these Terms or use of Awohah will, to the maximum extent permitted by applicable law, be subject to the competent courts of Barcelona, Spain, unless another valid written agreement or mandatory law provides otherwise.

Consumers retain any mandatory jurisdictional rights available under applicable law.

72. Changes to Prices

Awohah may introduce, remove or modify:

• Marketplace listing fees
• Marketplace category fees
• Boost prices
• Featured subscription prices
• Advertising prices
• Promotional fees
• Other Platform fees

Applicable prices will be displayed before a new purchase.

Changes affecting existing subscriptions will be handled in accordance with applicable law.

73. Changes to These Terms

Awohah may update these Terms to reflect:

• New features
• New destinations
• Changes to services
• Changes to the business model
• Security requirements
• Legal developments
• Regulatory requirements
• Marketplace changes
• Payment changes

The current version will display its Effective Date or Last Updated date.

Where applicable law requires advance notice of a material change, Awohah will provide such notice.

Where applicable online intermediation rules require Awohah to notify business users of proposed changes to these Terms, Awohah will provide the notice through an appropriate durable medium within the legally required notice period.

Where applicable, this notice period will be at least 15 days.

A longer notice period may be provided where a change reasonably requires significant technical or commercial adaptation by business users.

A shorter or immediate change may be made where permitted or required because of circumstances such as:

• A legal or regulatory obligation
• An unforeseen and imminent security risk
• Fraud
• Malware
• Spam
• Data breaches
• Other cybersecurity risks
• Other circumstances where applicable law permits a shorter notice period

Editorial changes that do not materially alter the meaning of these Terms may be implemented without the same advance-notice period where permitted.

74. Electronic Communications

Awohah may send service-related electronic communications concerning:

• Account registration
• Security
• Verification
• Business claims
• Marketplace activity
• Payments
• Subscriptions
• Moderation
• Platform updates
• Changes to Terms
• Legal notices
• Support

Marketing communications will be handled separately in accordance with applicable communication and consent requirements.

75. App Stores

If you download the Awohah mobile application through an application marketplace, your use of that marketplace may also be subject to the marketplace provider's terms.

The application marketplace is not automatically responsible for independent transactions between Awohah users or businesses.

76. Force Majeure

To the maximum extent permitted by applicable law, Awohah will not be responsible for delays or failures caused by circumstances outside its reasonable control.

These may include:

• Natural disasters
• Hurricanes
• Floods
• Fires
• War
• Civil unrest
• Government action
• Major telecommunications failures
• Internet outages
• Infrastructure failures
• Cyberattacks
• Payment-network failures
• Other events outside reasonable control

77. Assignment

Users may not transfer their rights or obligations under these Terms where such restriction is legally permitted without Awohah's permission.

Awohah may transfer its rights and obligations in connection with:

• A merger
• Acquisition
• Corporate restructuring
• Sale of the Platform
• Transfer of relevant business assets

subject to applicable law.

78. Severability

If any provision of these Terms is found invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

The affected provision will be limited or interpreted only as far as necessary to make it valid where legally possible.

79. No Waiver

If Awohah does not immediately enforce a provision of these Terms, this does not mean that Awohah permanently gives up the right to enforce it.

80. Entire Agreement

These Terms, together with the Privacy Policy and any additional terms that expressly apply to a particular paid feature or service, form the agreement governing use of Awohah.

If additional terms apply to a particular service, those additional terms will apply to that service together with these Terms.

81. Language

These Terms may be translated into other languages.

The English version is the original version.

Where legally permitted, the English version will be used to interpret inconsistencies between translations.

Any mandatory requirements concerning local-language information remain unaffected.

82. Contact

Awohah is operated by:

Velotary Ventures S.L.

Calle Roselló 132, 3º 1ª
08036 Barcelona
Spain

Tax Identification Number (NIF): B26776559

Commercial Registry: B26776559

Website: www.awohah.com

General, Support and Legal Contact:
info@awohah.com

Business owners who wish to claim a listing may initiate the claim through the Platform and complete verification using the WhatsApp contact option provided by Awohah.

Questions, reports, complaints and legal notices may be submitted using the appropriate Platform contact option or the email address above.