1. About This Privacy Policy

Awohah is a digital platform that enables users to discover and connect with businesses, places, services, stays, activities, transport providers, sellers, and other users.

When this Privacy Policy refers to "Awohah," "we," "us," or "our," it refers to the Awohah platform and the entity responsible for operating it, as identified in the Contact & Legal Information section at the end of this Privacy Policy.

For the purposes of applicable data-protection law, the operator of Awohah acts as the data controller for personal information where it determines the purposes and means of processing that information.

In certain circumstances, businesses and other third parties using Awohah may independently determine how they process personal information they receive through the platform. In those circumstances, they may act as separate data controllers and are responsible for their own processing activities.

2. Information We Collect

The information we collect depends on how you use Awohah and which services or features you interact with.

We may collect information directly from you, automatically when you use Awohah, from businesses and other users, and from third parties or publicly available sources where permitted by law.

2.1 Account Information

When you create, access, or manage an Awohah account, we may collect information such as:

• Name
• Username
• Email address
• Telephone number
• Password or authentication information
• Profile photograph
• Country or location information
• Preferred language
• Account preferences
• Account type
• Verification information
• Communication preferences

Passwords and authentication credentials are intended to be protected using appropriate technical security measures and are not intended to be stored in readable form.

2.2 Profile and User Content

When you use Awohah, you may provide information through your profile or through content you create, upload, publish, save, or submit.

This may include:

• Profile information
• Photographs and other media
• Reviews and ratings
• Comments
• Marketplace advertisements
• Offers
• Requests
• Saved information
• Community posts
• Messages or enquiries
• Other information you choose to provide

Some information may be publicly visible depending on the feature used and your account settings.

You are responsible for the personal information you choose to make publicly available through Awohah.

2.3 Business Information

If you create, claim, own, manage, represent, or assist with a business profile, we may collect and process information such as:

• Business name
• Business contact information
• Business location
• Business category
• Business description
• Business photographs and media
• Opening hours
• Products and services
• Pricing information
• Availability information
• Booking information
• Business verification information
• Information about owners, representatives, or authorised employees
• Business-management permissions
• Payout or payment-related information where applicable

Information relating solely to a legal entity may not constitute personal data. However, information identifying individual owners, representatives, employees, sole traders, or other individuals may constitute personal data.

3. Marketplace Information

When you use the Awohah Marketplace, we may collect and process information relating to:

• Products
• Services
• Stays
• Rentals
• Transport
• Activities
• Items offered for sale
• New or second-hand items
• Requests for products or services
• Prices
• Availability
• Photographs
• Descriptions
• Seller or provider information
• Interested-user information
• Enquiries
• Transaction information
• Booking information
• Marketplace activity
• Reports or complaints relating to advertisements

Marketplace advertisements and related information may remain associated with certain internal records after an advertisement has been removed where retention is reasonably necessary for security, fraud prevention, dispute resolution, enforcement of our Terms, accounting, taxation, or legal compliance.

4. Booking, Reservation and Transaction Information

Where Awohah enables or facilitates bookings, purchases, rentals, reservations, or other transactions, we may process information including:

• Customer name
• Contact details
• Booking dates
• Reservation dates
• Number of guests or participants
• Selected product or service
• Transaction amount
• Transaction status
• Payment status
• Refund information
• Cancellation information
• Booking communications
• Information or instructions supplied by the customer
• Information necessary for the business or provider to fulfil the booking or transaction

Awohah may share information necessary to complete or manage a booking or transaction with the relevant business, seller, provider, or customer.

Businesses and other parties receiving personal information through Awohah are responsible for handling that information in accordance with applicable law and their own legal obligations.

5. Payment and Payout Information

Where payments or payouts are available through Awohah, payment processing may involve third-party payment service providers.

Depending on the service and payment method used, information processed may include:

• Transaction amount
• Payment status
• Payment reference
• Currency
• Refund information
• Payout information
• Billing information
• Limited payment-method information
• Information required for payment verification
• Information required for fraud prevention

Awohah does not necessarily receive or store complete payment-card or bank-account information when that information is provided directly to an authorised payment service provider.

Payment providers may process information in accordance with their own privacy policies and independent legal obligations.

6. Communications

When you communicate with Awohah, businesses, providers, or other users through functionality provided by the platform, we may process information including:

• Messages
• Enquiries
• Customer-support requests
• Emails
• Reports
• Complaints
• Dispute information
• Booking communications
• Transaction communications
• Communications concerning accounts or listings

We may retain communications where reasonably necessary for customer support, platform safety, fraud prevention, dispute resolution, enforcement of our Terms, security, or legal compliance.

7. Technical and Usage Information

When you access or use Awohah, certain technical information may be collected automatically.

This may include:

• IP address
• Device type
• Operating system
• Browser type
• App version
• Device identifiers
• Language
• Approximate location derived from technical information
• Login activity
• Pages or screens viewed
• Search activity
• Interaction with platform features
• Referral information
• Error information
• Diagnostic information
• Security logs
• Date and time of activity

We may use this information to operate, secure, analyse, troubleshoot, maintain, and improve Awohah.

8. Location Information

Awohah may process location information to provide location-based functionality, including displaying businesses, places, services, stays, activities, transport options, Marketplace content, or other information relevant to a particular location.

Location information may be based on:

• A country, island, city, or location you manually select
• Information contained in your account or profile
• Your IP address
• Device location information where permission has been granted
• Information contained in a business profile or Marketplace advertisement

Where device permission is required, you can generally manage or withdraw that permission through your device settings.

9. Information From Other Sources

We may receive information from sources other than directly from you where permitted by applicable law.

These sources may include:

• Businesses
• Business owners or representatives
• Other users
• Publicly available sources
• Public business information
• Payment providers
• Transaction providers
• Authentication providers
• Technical service providers
• Security providers
• Fraud-prevention providers
• Government authorities
• Other legitimate third-party sources

For example, Awohah may display or create basic profiles containing publicly available information about businesses, places, or organisations. An authorised representative may subsequently be able to claim or manage such a profile.

Where required by applicable law, we will provide appropriate information concerning personal data obtained from other sources.

10. How We Use Personal Information

We may use personal information to:

• Create and maintain accounts
• Authenticate users
• Operate user profiles
• Operate business profiles
• Provide business-management functionality
• Display listings and advertisements
• Operate the Marketplace
• Enable users to make offers or requests
• Facilitate bookings and reservations
• Facilitate purchases, rentals, and other transactions
• Process or facilitate payments and payouts
• Connect users with businesses and providers
• Facilitate communications
• Provide customer support
• Manage reviews and ratings
• Save user preferences
• Personalise platform functionality
• Display relevant content
• Recommend relevant listings or content
• Send service-related communications
• Maintain and improve Awohah
• Analyse platform usage and performance
• Diagnose technical problems
• Develop new features
• Maintain platform security
• Detect and prevent fraud
• Detect and prevent misuse
• Investigate suspicious activity
• Protect users and businesses
• Enforce our Terms and policies
• Resolve complaints and disputes
• Maintain appropriate business records
• Comply with accounting and tax requirements
• Comply with regulatory and legal obligations
• Establish, exercise, or defend legal claims

11. Legal Bases for Processing

Where the General Data Protection Regulation, or another applicable law requiring a legal basis for processing, applies, we process personal information on one or more recognised legal bases.

11.1 Performance of a Contract

We may process personal information where processing is necessary to provide the services you request or to perform our contractual obligations.

This may include creating and maintaining your account, providing Marketplace functionality, maintaining profiles, facilitating bookings or transactions, and providing other requested Awohah services.

11.2 Legitimate Interests

We may process personal information where reasonably necessary for our legitimate interests or those of another party, provided those interests are not overridden by your fundamental rights and freedoms.

Legitimate interests may include:

• Operating Awohah
• Improving Awohah
• Maintaining platform security
• Preventing fraud and abuse
• Protecting users and businesses
• Providing customer support
• Understanding how the platform is used
• Maintaining appropriate business records
• Promoting Awohah where legally permitted
• Enforcing our Terms
• Protecting our legal rights
• Establishing or defending legal claims

11.3 Consent

Certain processing may rely on your consent.

This may include certain marketing activities, non-essential cookies or similar technologies, device permissions, or optional functionality.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

11.4 Legal Obligations

We may process or retain personal information where necessary to comply with applicable legal obligations, including:

• Accounting requirements
• Tax requirements
• Regulatory obligations
• Court orders
• Lawful requests from authorities
• Other legal obligations applicable to Awohah

12. Public Information

Awohah includes features designed around discovery, interaction, business promotion, and Marketplace activity.

Information you intentionally publish through public areas of Awohah may therefore be visible to other users or to the general public.

Publicly visible information may include:

• Username
• Profile photograph
• Reviews
• Ratings
• Comments
• Marketplace advertisements
• Offers
• Requests
• Public posts
• Business profiles
• Business photographs
• Business contact information
• Business descriptions
• Public responses

You should not publish personal or confidential information that you do not want others to see.

Information made publicly available may be copied, shared, indexed, stored, or otherwise processed by third parties outside Awohah's control.

13. Reviews and Ratings

When you submit a review, rating, comment, or similar contribution, we may process and display information associated with that contribution.

We may retain information relating to reviews or ratings where reasonably necessary to:

• Prevent fraudulent reviews
• Prevent manipulation
• Investigate complaints
• Investigate disputes
• Enforce platform rules
• Protect businesses and users
• Maintain platform integrity
• Establish or defend legal claims

Deleting an account does not necessarily require Awohah to erase every review or contribution associated with that account where retention is permitted by law.

Where appropriate, information may instead be anonymised or disassociated from the deleted account.

14. How We Share Information

We do not sell personal information simply because you use Awohah.

We may share personal information where reasonably necessary with parties including:

• Businesses involved in a user's booking, enquiry, or transaction
• Sellers and service providers
• Payment processors
• Payout providers
• Hosting and infrastructure providers
• Cloud-service providers
• Email and communication providers
• Analytics providers
• Customer-support providers
• Security providers
• Fraud-prevention providers
• Technical service providers
• Professional advisers
• Accountants
• Lawyers
• Insurers
• Government authorities
• Courts
• Regulators
• Other parties where required or permitted by law

We may also disclose or transfer information in connection with a merger, acquisition, financing, restructuring, sale of assets, transfer of business, or similar corporate transaction, subject to applicable legal requirements.

Service providers acting on our behalf are expected to process personal information only for authorised purposes and subject to appropriate contractual, confidentiality, and security requirements where required by law.

15. Information Shared With Businesses and Providers

When you contact, book, purchase from, rent from, make an enquiry to, or otherwise interact with a business or provider through Awohah, information necessary for that interaction may be provided to the relevant business or provider.

This may include:

• Your name
• Contact information
• Booking information
• Reservation details
• Transaction information
• Requests or instructions
• Information necessary to provide the requested service

Businesses and providers may process that information independently for purposes such as fulfilling your booking, providing customer service, complying with their legal obligations, or managing disputes.

Their independent use of your information may be governed by their own privacy policies.

16. International Data Transfers

Awohah may use service providers or infrastructure located outside Spain or the European Economic Area.

As a result, personal information may in some circumstances be processed or stored in another country.

Where personal information protected by European data-protection law is transferred outside the European Economic Area, appropriate safeguards will be used where required by law.

These may include:

• An adequacy decision recognised by the European Commission
• Standard Contractual Clauses
• Other legally recognised safeguards
• A lawful exception permitted under applicable data-protection law

You may contact Awohah for further information regarding safeguards applicable to relevant international transfers.

17. Cookies and Similar Technologies

Awohah may use cookies, local storage, software development kits, pixels, and similar technologies in connection with its website, application, and services.

These technologies may be used to:

• Keep users logged in
• Authenticate accounts
• Remember preferences
• Maintain security
• Prevent fraud
• Understand platform usage
• Measure performance
• Diagnose technical problems
• Improve functionality
• Provide analytics
• Support marketing where permitted

Where legally required, non-essential cookies or similar technologies will only be used after appropriate consent has been obtained.

Users may be able to manage certain cookies through available cookie settings, browser settings, device settings, or other consent-management tools.

Additional information may be provided through a separate Cookie Policy or cookie-management interface.

18. Marketing Communications

Where permitted by law, Awohah may send information relating to:

• Platform updates
• New functionality
• Promotions
• Businesses
• Listings
• Events
• Offers
• Awohah products or services

Where required, marketing communications will be sent on the basis of appropriate consent or another lawful basis.

Users may unsubscribe from marketing communications through the unsubscribe functionality provided in the relevant communication or through available account preferences.

Unsubscribing from marketing does not prevent Awohah from sending communications necessary for operating your account, providing requested services, maintaining security, managing transactions, or providing important legal or service information.

19. Data Retention

Awohah retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise permitted or required by law.

Information may be retained for purposes including:

• Maintaining an active account
• Providing requested services
• Completing bookings or transactions
• Processing refunds
• Maintaining financial records
• Meeting accounting requirements
• Meeting tax obligations
• Preventing fraud
• Maintaining platform security
• Investigating misuse
• Handling complaints
• Resolving disputes
• Enforcing agreements
• Establishing, exercising, or defending legal claims
• Complying with applicable law

Different categories of information may therefore be retained for different periods.

When personal information is no longer reasonably required, it may be deleted, anonymised, or otherwise handled in accordance with applicable law.

Information contained in backups may remain for a limited additional period until those backups are overwritten or deleted through normal backup and security processes.

20. Account Deletion

You can delete your Awohah account at any time from inside the app, under Profile → Settings → Account Info → Delete Account. Your access ends immediately: you are signed out on every device and can no longer log in. Your account and its data are then erased permanently after 30 days. This happens automatically and requires no further action from you.

Content you have shared with other people, such as reviews and conversations, is anonymised so that it no longer identifies you, and records we are legally required to keep, such as completed transactions, are retained for as long as the law requires. If you deleted your account by mistake, email info@awohah.com within 30 days and we can restore it. Once those 30 days have passed, your account cannot be recovered.

Users may request deletion of their Awohah account through available account functionality or another deletion method provided by Awohah.

Account deletion may result in the loss of access to:

• Profiles
• Marketplace advertisements
• Saved information
• Business-management permissions
• Community functionality
• Account preferences
• Booking or transaction history available through the account
• Other account-based services

Deleting an account does not necessarily mean that every record associated with that account will be immediately or automatically erased.

Certain information may be retained where reasonably necessary and permitted or required by law for purposes including:

• Security
• Fraud prevention
• Accounting
• Taxation
• Regulatory compliance
• Payment records
• Transaction records
• Dispute resolution
• Enforcement of agreements
• Establishment, exercise, or defence of legal claims

Where continued identification is no longer necessary, information may be anonymised, pseudonymised, or otherwise separated from the deleted account where appropriate.

21. Business Profiles and Account Deletion

Deleting a personal Awohah account does not necessarily result in deletion of a business, place, organisation, or other public profile from Awohah.

Where a user manages a business profile, deletion of that user's account may result in:

• Loss of business-management permissions
• Removal of the user as an administrator or manager
• Transfer or reassignment of management permissions where appropriate
• Continued publication of the underlying business profile

Business information may remain available where it is independently maintained by Awohah, another authorised business representative, another legitimate source, or publicly available sources.

Where appropriate, a business may be able to request changes to, claim, or otherwise manage its profile through methods made available by Awohah.

22. Security

Awohah uses reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Accidental loss
• Misuse
• Alteration
• Destruction

Security measures may include appropriate access controls, authentication systems, encryption, logging, monitoring, backups, and restrictions on access to personal information.

However, no online platform, internet transmission, or electronic storage system can guarantee absolute security.

Users are responsible for protecting their login credentials and should not share passwords or other authentication information with unauthorised persons.

You should contact Awohah if you believe your account has been compromised or used without authorisation.

23. Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

Where the General Data Protection Regulation applies, these may include:

• The right to access your personal information
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of personal information in applicable circumstances
• The right to request restriction of processing
• The right to data portability where applicable
• The right to object to certain processing
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with a competent data-protection supervisory authority

These rights are subject to the conditions, limitations, and exceptions provided by applicable law.

Awohah may need to verify your identity before processing certain privacy requests.

24. Exercising Your Rights

To exercise a privacy or data-protection right, you may contact Awohah using the contact information provided at the end of this Privacy Policy or use available account functionality where applicable.

Your request should contain enough information for us to identify the relevant account or information and understand the nature of your request.

We may request additional information where reasonably necessary to verify your identity, protect accounts against unauthorised requests, or determine whether a legal exception applies.

Awohah will respond to valid requests within the period required by applicable law.

25. Complaints

If you believe Awohah has processed your personal information in violation of applicable data-protection law, you may contact us so that we can review your concern.

Where applicable, you also have the right to lodge a complaint with the competent data-protection supervisory authority.

For users in Spain, the competent supervisory authority is generally the Agencia Española de Protección de Datos (AEPD).

26. Children

Awohah is not intended for children below the minimum age required to independently use the relevant online services or consent to the processing of their personal information under applicable law.

Where parental or guardian authorisation is legally required, the relevant user must have the required authorisation before using the applicable service.

If we become aware that personal information has been collected from a child in circumstances where valid parental or guardian authorisation was legally required but was not obtained, we may take appropriate steps to restrict or delete the relevant information.

Certain products, services, transactions, or activities available through third-party businesses on Awohah may also be subject to their own minimum-age requirements.

27. Third-Party Services and Links

Awohah may contain links or connections to third-party services, including:

• Business websites
• Booking providers
• Payment providers
• Social-media platforms
• Mapping services
• External websites
• Other third-party services

When you leave Awohah or interact directly with an independent third party, that third party may collect and process personal information according to its own privacy practices.

Awohah does not control the independent privacy practices of third parties.

Users should review the applicable privacy information of third-party services before providing personal information to them.

28. Changes to Business Ownership or Platform Structure

If Awohah or the business operating Awohah is involved in a merger, acquisition, financing, restructuring, sale, transfer of assets, change of ownership, or similar corporate transaction, information may be disclosed or transferred as part of that transaction where permitted by law.

Any party receiving personal information as part of such a transaction will remain subject to applicable data-protection requirements regarding that information.

Where legally required, affected users will be informed of material changes concerning the controller of their personal information.

29. Automated Systems, Search and Recommendations

Awohah may use automated systems to organise, rank, recommend, filter, search, moderate, or display content.

Factors used by such systems may include:

• Location
• Category
• Search criteria
• Relevance
• Popularity
• User preferences
• Listing characteristics
• Availability
• Platform activity
• Featured status
• Paid promotion or boosts

The use of automated systems to organise or recommend content does not necessarily constitute automated decision-making that produces legal or similarly significant effects.

Where Awohah uses automated decision-making that produces legal effects or similarly significantly affects an individual, additional information and rights will be provided where required by applicable law.

30. Changes to This Privacy Policy

Awohah may update this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes to Awohah
• New or modified functionality
• Changes to how personal information is processed
• Changes to service providers
• Security developments
• Legal or regulatory requirements
• Changes to our business operations

The current version will be made available through Awohah with an updated "Last updated" date.

Where required by applicable law, we may provide additional notice of material changes.

Continued use of Awohah does not override any consent requirement or other rights provided by applicable data-protection law.